Frequently Asked Questions

Products & Surfaces

What types of whiteboards do you offer?

We manufacture porcelain steel, glass, melamine, mobile, projection, and custom-printed dry erase boards. Browse our full catalog to find the right fit.

Do you offer custom printing on whiteboards?

We can print virtually any design, including logos, calendars, grids, and floor plans, directly onto our dry erase surfaces. Visit our Custom Printed Dry Erase section to learn more.

What surfaces are magnetic?

Our porcelain steel and select custom-printed boards are fully magnetic. Glass and melamine boards are available in non-magnetic versions. Check the product details page for specifics on each model.

How do I clean my whiteboard?

For daily cleaning, use a standard dry eraser. For deeper cleaning, wipe the surface with a damp cloth or a whiteboard-specific cleaner. Avoid abrasive pads or harsh chemical cleaners on all surfaces.

Can I order samples?

We offer surface samples so you can see and feel the quality before you buy. Visit our Samples page to request yours.

Are your products made in the USA?

Our OptiMA boards are designed and manufactured at our facility in Shrewsbury, Massachusetts, giving us full control over quality and turnaround times. Some accessories and specialty items are sourced from quality partners we trust.

Ordering & Pricing

Do you offer volume or B2B pricing?

We work with businesses, schools, hospitals, and government agencies on large-scale projects. Quantity discounts are applied automatically at checkout. For custom quotes, contact our sales team.

What is the Pro pricing program?

Our Pro program offers exclusive pricing for qualified businesses and resellers. Approved members see discounted pricing across eligible products. Learn more about the Pro program and apply online.

Do you offer tax-exempt purchasing?

Qualified organizations can apply for tax-exempt status on their account. You will need to upload a valid exemption certificate for your state. Start your tax-exempt application.

How do I track my order?

Once your order ships, you will receive a tracking number via email. You can also log in to your account to view order status and history at any time.

Shipping & Delivery

How long does shipping take?

Lead times vary by product line. Quick Ship items ship within 1-2 business days. OptiMA-brand boards ship within 4-5 business days. Other products typically ship within 5-10 business days. Custom printed boards may require additional production time. See our Shipping page for full details.

What is the Quick Ship program?

Select products are eligible for our Quick Ship program, with orders shipping within 1-2 business days. Look for the Quick Ship badge on product pages. Visit our Shipping page for the full list of eligible items.

What is the Freight Guarantee?

Our Freight Guarantee covers damage that occurs during shipping. If your order arrives damaged, you have 4 business days from delivery to file a claim. We handle the carrier process on your behalf. Learn more about the Freight Guarantee.

Returns & Support

What is your return policy?

You must initiate a return within 10 business days of delivery. Items must be returned in original packaging within 30 days. A 20% restocking fee applies to all returns. Custom-printed and made-to-order products are not eligible for return. See our Returns page for complete details.

How do I file a freight damage claim?

If your shipment arrives damaged, file a claim within 4 business days of delivery. You will need your order number, delivery date, photos of the damage, and the signed Bill of Lading. File a claim online or call us at (866) 366-1500.

What is your warranty policy?

Our OptiMA-brand porcelain steel boards come with a lifetime surface warranty. Other products carry warranties ranging from 5 to 50 years depending on the surface type. View warranty details.

How do I contact customer support?

You can reach our team by phone at (866) 366-1500, by email at support@mywhiteboards.com, or through our Contact page. We are available Monday through Friday, 8:00 AM to 4:30 PM ET.