File a Freight Claim

If your shipment arrived damaged, file a freight claim. No account required for guest claims; logged-in customers can track claim status in their account portal. All damage claims must be made within 4 days of delivery.

What You'll Need

Your order number, delivery date, photos of the damage (at least 5 recommended), and a description of the issue. Bill of Lading documentation helps when available but is not required.

What Happens Next

Our customer service team reviews every claim within one business day. We'll arrange replacement, repair, or credit as appropriate. If you have the optional Freight Guarantee, replacement is automatic with no deductible.