Dry erase boards and more from MyWhiteboards Info

Inspection/Damages
Damages during transit are a common when transporting whiteboards or chalkboards. However, you can do your part to help prevent it and OptiMA, Inc. will be happy to replace any display board damaged during transit if you follow these simple steps. Simply sign for the boards as "damaged" upon receipt.

Many of our boards are large and bulky and sometimes very heavy. A delivery driver may need assistance in unloading your order. You have a greater chance of getting damages if the driver has to handle the delivery alone.

Never sign for any package before you inspect it carefully and fully. You must look at each package to see if there is any damage to the cartons such as holes in the carton, dents or dented corners, rips or tears in the packaging etc. If you see these then there may be damages to your order. We recommend opening each package and fully inspecting your order while the driver is still there. (Once the driver leaves it is too late and it becomes your responsibility to file a claim.)

Note any damages to the packaging on the bill of lading or receiving slip as follows: "There are the following damages to the package (list damage such as holes in box, badly damaged corners, ripped packing materials, etc.) and the contents may be damaged."

If you know that the contents are damaged then mark the bill with the number of boards damaged and the sizes. You can ask the driver to take back any damaged board(s) or hold them aside for inspection and pick up at a later date. It is always best to refuse any damaged pieces and send them away with the driver if he will take them.

Check the contents of the packages. The biggest problem is concealed damages. You never know what has fallen against your order in the back of the truck or if your order was crushed as a load shifted. Open each package and inspect it no matter what the outside of the carton looks like. If you suspect hidden damages and the trucking company will not wait for you to inspect the contents of the box then note all carton imperfections on the receiving slip as described above. A small wrinkle in the box can indicate damages. You must also indicate that the contents may be damaged, to do this simply write Possible Damage - Pending Inspection.
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Damage Claims
All claims to OptiMA Inc. for damages or shortages must be made within 14 days of delivery. No claims can be accepted after that date.

Freight carriers all have their own restrictions and time limits so please check with your delivering carrier for their rules.

If you have damages and you have signed the bill of lading as such then please call our office toll free at 866-366-1500 or fax us a copy of the packing slip to 508-393-6688 showing us what was damaged so that we can get a free replacement order in the works for you right away. The trucking company will not notify us of damages.

Orders delivered by FedEx ground do not require you to sign for the boards as damaged since FedEx will often times leave an order without any signature. In this case simply call us and notify us of the damages and that it was a FedEx ground shipment and we will take care of it for you. Please have your order number available when calling.

Remember that if you did not make note of the damages on your bill of lading while the truck driver was there (this does not apply to FedEx ground shipments) you will be responsible for filing the damage claim with the delivering carrier. There will be no exceptions. We will work with you on the cost of a replacement board if this happens but there will be a charge for another board to be sent out.
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Delivery
The trucking company is only responsible for taking the freight to the back of their truck. It is your responsibility to take the freight into the building. Your freight charges billed through the OptiMA Companies only cover you to this point. If you request INSIDE DELIVERY, there is an additional charge from the trucking company and you are 100% responsible for these charges regardless of the size of your order. The charges are determined and controlled by the trucking company. OptiMA has no control over this charge. You can make arrangements with the delivering carrier directly for inside delivery and they will collect the fees from you accordingly. OptiMA does not get involved with this process.
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Shipping Methods/Options
If your order includes any board over the size of 33 � x 45 � your order must ship by common carrier (truck). Your freight charge for your entire order will be $125.00. If your order does not include any board over the size of 33 � x 45 � choose UPS in the shopping cart and your freight charges are computed from a freight matrix based on the total of your order. It is very important that you take time to read the Receiving Instructions above.
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International Shipping
Please note that international customers are responsible for all applicable duties and taxes.
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Returns
MyWhiteboards.Com will accept any "stock" item back for credit if it has not been used and is returned in the original shipping carton with the original packing materials within a period of 10 working days from time of receipt. A return authorization number must be obtained from OptiMA customer service prior to any returns being sent. You can reach customer service toll free at 866-366-1500. Please have your order number and or invoice number ready to assist them in locating your paperwork.

There will be a 20% re-stocking fee. The units will have to unpackaged, cleaned, inspected and repackaged in a new carton prior to being resold to another customer. This fee also covers the paperwork necessary to create the original billing and then the follow up credits, etc. associated with your return.

The customer is responsible for all freight charges. This includes both inbound to your location and outbound back to the manufacturer. The items must be shipped back to the manufacturer Freight Prepaid by the customer. No Freight Collect Shipments will be accepted and the shipments must be insured for the full value of the board. Customer service will provide you with the proper address.

Once the items are received, inspected and found to be in good order, a check will be issued for the amount of the items less the 20% restocking fee and outbound freight. We do not issue a credit to your credit card. Credits of this nature are too difficult to track and can take up to 2-3 months to appear on your credit card statements where as a check can be sent out very quickly and be tracked quiet easily. If the items are damaged in transit by the carrier the bill of lading will be signed for as �damaged� during inspection prior to receiving at the factory and you will be able to file a claim with the delivering carrier for the full cost of the items damaged.

Custom orders are not returnable and cannot be refused at time of delivery. This includes the custom length Opti-Rite materials, 5', 6'tall, 8' tall boards, full height walls, horizontal sliders, enclosed bulletin boards or letter boards with custom fabric backgrounds, fabric bulletin boards any many other items. It is best to check with customer service prior to ordering if your item is considered a custom unit. We will always provide fabric samples, etc. free of charge so that you know exactly what you are receiving prior to ordering. We offer free fabric swatches and other samples prior to ordering to assist you in making the correct selection.
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Lead Times
Our normal lead time for magnetic items and accessories is usually about 5-7 business days. Our normal lead or production time for boards is 10 to 15 Working Days. This means that your order will leave the factory in 10 to 15 working days. You still need to add transit time to your location. Some of our boards are denoted as "Quick Ship" items and we try our best to ship these boards out in 2 to 3 working days. Quick ship items are NOT guaranteed to ship in this time frame. At certain times of the year, we are so busy trying to keep up with school orders and exceptionally high demand that even "Quick Ship" items may be delayed. Summer months of June - September our lead time may increase on certain products because of increased demand. We do our best to build our inventories before the rush season begins. Please call if you have a question.

Please note that if you have a combination of both "Quick Ship" and Non-"Quick Ship" items your order will be held until it can ship complete unless you are willing to pay the freight for two separate orders. We will not pay freight on a split order regardless of the dollar volume if you request a split shipment.
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Shipping Costs
Orders totaling $1,200.00 shipped within the continental United States ship for a flat fee of $50.00. If your order includes any board over the size of 33 � x 45 � your order must ship by common carrier (truck). Your freight charge for your entire order will be $125.00. If your order does not include any board over the size of 33 � x 45 � choose UPS in the shopping cart and your freight charges are computed from a freight matrix based on the total of your order. It is very important that you take time to read the Receiving Instructions above.

*Custom printed dry erase boards not eligible for discounted freight.

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Minimum Order
There is a minimum order of $20.00 not including shipping fees on MyWhiteboards.com.

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OptiMA Inc. / MyWhiteboards.Com
Hills Farm Industrial Park
240A Cherry Street
Shrewsbury, MA 01545
info@mywhiteboards.com