Shipping Methods

Everything you need to know about how we get your order to you. We ship every order from Shrewsbury, Massachusetts using a mix of parcel carriers (UPS, FedEx, USPS) for smaller items and LTL truck freight for larger boards.

Minimum Order

There is a minimum order of $9.95 not including shipping fees on MyWhiteboards.com.

Lead Times

Our lead times vary by product. Keep in mind that shipping methods do not change lead times — expedited shipping methods only affect how quickly the item arrives once it is ready to ship. Quick Ship Program items ship in 1–2 business days; OptiMA-manufactured products ship in 4–5 business days; all other products ship in 5–10 business days.

  • Lead times are not guaranteed and can be affected by seasonality. Summer months of June through September may see increased lead times due to demand.
  • If you have a combination of both Quick Ship and non-Quick Ship items, your order will be held until it can ship complete unless you call the customer success team and pay the freight for two separate orders.
  • Blind Ship orders are exempt from Quick Ship fulfillment commitments.
  • Peak Season (June–September): lead times may increase due to higher demand.
  • Large quantities: bulk orders or inventory replenishment may require additional production time.
  • Pallet shipment: products requiring pallet packaging may add 1–2 business days for preparation.

Shipping Methods

We leverage a variety of shipping options and select the best option at the time your order is placed. For smaller items, services such as UPS, FedEx, or USPS are typically most cost and time effective. Larger and heavier items must be sent via truck freight. If you have a preferred trucking company, you can arrange to ship your order by contacting the customer success team.

Shipping Costs

We're always negotiating with carriers to secure the lowest possible shipping rates for you. Orders from multiple vendors may result in multiple shipping charges. Orders to Alaska and Hawaii require a custom quote from our customer service team.

International Shipping

We ship internationally on a quote-only basis. Contact our customer service team at (866) 366-1500 or support@mywhiteboards.com to request a quote. International customers are responsible for all freight charges, duties, fees, and taxes that apply to the order.

Delivery

All freight delivery is curbside or to a loading dock. The trucking company's responsibility is to get the freight to the back of the truck — it is up to you to move it into your building. Additional services like Inside Delivery or Liftgate can be selected at checkout and may incur extra charges. Inside delivery is defined as 10 feet inside the building and through 1 door threshold. If you have an order that was damaged and shipped via UPS, USPS, or FedEx, please start a claim immediately.

Receiving Freight Shipments — Do Not Sign Anything Until You Inspect Every Item

Open and inspect all packages without delay and report any damages immediately to the customer success team. All damage claims must be made within 4 days of delivery. If you do not follow these instructions and simply sign for your shipment, you are releasing the trucking company from financial responsibility, and a claim may not be honored.

  • Open and inspect: if possible, open each carton to inspect the contents of all packages before signing the Bill of Lading (BOL). If you find a damaged item, simply refuse only the damaged items.
  • If the driver won't wait: carefully inspect the outside of the packaging for any damage. Look for dents, rips or tears, signs of crushing, or footprints. If you find any damage, no matter how small, you MUST sign for that carton as DAMAGED on the BOL — for example, '2 of 5 boxes damaged.'
  • You see obvious damages: if you can see obvious damage to the merchandise (like a dented whiteboard through a hole in the box) you should REFUSE that item and note it on the BOL. Note how many parcels were refused.

Freight Guarantee — Submitting a Claim

With our Freight Guarantee, you're covered no matter what. All damage claims must be made within 4 days of delivery.

  • Scan the QR code on the shipping label or file a claim online at /file-claim.
  • Take at least five clear photos of the damaged product and its packaging.
  • If received by freight, upload a copy of the BOL. If received via UPS/FedEx/USPS, upload a photo of the shipping label.
  • A customer success representative will contact you with next steps.

Returns are governed by a separate policy — see /returns for return conditions, restocking fees, and instructions.