Freight Guarantee – Extra Protection for Your Shipment

For just $49.95, the Freight Guarantee offers extra protection beyond our standard claims process. If your shipment arrives damaged, signing for it as “Damaged” ensures you're covered for a replacement at no additional cost. The Freight Guarantee provides peace of mind, especially if someone else accepts the shipment on your behalf and doesn't follow the steps properly.

What to Do if Your Shipment is Damaged

  1. Inspect the Shipment: Carefully examine all items and packaging for damage before signing the Bill of Lading (BOL).
  2. Mark the BOL as “Damaged”: If you find any damage, clearly write “Damaged” on the Bill of Lading.
    • This is the key step to being covered for a free replacement.
  3. Scan the QR Code: Find the QR code on the shipping label and scan it with your smartphone.
    • You can also file a claim directly by visiting this link.
  4. Take Photos: Capture clear images of:
    • The damaged product (as many angles as possible)
    • The damaged packaging (showing the extent of damage)
  5. Upload Photos: Upload the photos using the link provided in the QR code for easy claim processing.

How the Freight Guarantee Provides Extra Protection

  • Signing for “Damaged” Covers You: If you sign for the shipment and mark the BOL as "Damaged," you're automatically covered for a replacement at no cost. This is our standard process.
  • Extra Protection with the Freight Guarantee: The Freight Guarantee ensures that if someone else accepts the shipment on your behalf (and possibly doesn’t mark it as “Damaged”), you're still covered. If they don’t follow the correct procedure, the Freight Guarantee will ensure that your claim is still honored, and you receive a replacement.

Why the Freight Guarantee Is Helpful

  • Peace of Mind, Even If Someone Else Signs: Sometimes, someone else in your organization may sign for the shipment, and they may not know to mark it as "Damaged" if there’s an issue. The Freight Guarantee ensures you're still covered for a replacement, even if the correct steps aren’t followed.

  • No Worries, Even for Mistakes: If damage is not noticed immediately or the proper procedure isn’t followed (for example, if the shipment is accepted by someone else who misses the steps), the Freight Guarantee provides extra coverage to ensure you get a replacement.