Returns & Exchanges

Return Policy

MyWhiteBoards will accept any item back for a credit or refund provided the conditions below are met. Returns and exchanges may be subject to a 20% restocking fee. Custom items may not be returned.

• Item(s) must be in unused and resalable condition.
• Item(s) must be in original packaging.
• Return Merchandise Number (RMA) must be obtained from customer service and written on the outside of returning package(s).
• Return initiated within 10 business days of receipt of item(s).
• Item(s) are returned within 30 days of receipt.

Steps to Return an Item

Follow these steps to start a return. If your return does not meet the conditions above, please still contact us and we will see what options may be available.

• Call the customer success team at (866) 366-1500.
• Receive a RMA number.
• Ship the package as instructed.
• Once items have been received and found to be in proper condition, a refund or credit will be issued.

The Fine Print

Custom items may include anything custom sized, custom printed, or special ordered — this may include some items that are made to order which may appear to be stock items. Examples of custom units: custom length Opti-Rite material, 5', 6' tall, 8' tall boards, full height walls, horizontal slider units, enclosed bulletin boards or letter boards with custom fabric backgrounds, fabric bulletin boards, and many other items. It is best to check with customer service prior to ordering if your item is considered a custom unit. We will always provide fabric samples, etc. free of charge so that you know exactly what you are receiving prior to ordering.

Freight Responsibility

Customer is responsible for all freight charges, both inbound to your location and outbound back to the manufacturer. Items must be shipped back Freight Prepaid by the customer. No Freight Collect Shipments will be accepted and the shipments must be insured for the full value of the board. The customer success team will provide you with the proper address. Once items are received, inspected and found to be in good order, a check will be issued or the original credit card will be credited. It is normal for credits to take several days to appear in your account. Returns or exchanges may be subject to a 20% restocking fee. For details on how to receive freight shipments and inspect for damage, see our Shipping Methods page.