Your Dry Erase Experts Est. 1987

Return Policy

MyWhiteBoards will accept any item back for a credit or refund provided the following conditions are met.

  • Item(s) must be in unused and resalable condition.
  • Item(s) must be in original packaging.
  • Return Merchandise Number (RMA) must be obtained from customer service and written on outside of returning package(s)
  • Return initiated within 10 business days of receipt of item(s)
  • Item(s) are returned within 30 days of receipt
  • Returns and exchanges may be subject to a 20% restocking fee
  • Items considered custom may not be returned*

    Steps to return item:
  1. Call customer service at 1-866-366-1500
  2. Get RMA number from customer service.
  3. Ship package as instructed by customer service.
  4. Once items have been received and found to be in proper condition a refund or credit will be issued.

If your return does not meet the conditions listed above please still contact us at 1-866-366-1500 and we will see what options may be available.

The Fine Print:
*Custom items may include anything custom sized, custom printed, special ordered, this may include some items that are made to order which may otherwise appear to be stock items.

Examples of custom units: Custom length Opti-Rite material, 5', 6' tall, 8' tall boards, full height walls, horizontal slider units, enclosed bulletin boards or letter boards with custom fabric backgrounds, fabric bulletin boards and many other items. It is best to check with customer service prior to ordering if your item is considered a custom unit. We will always provide fabric samples, etc. free of charge so that you know exactly what you are receiving prior to ordering.

Customer is responsible for all freight charges. This includes both inbound to your location and outbound back to the manufacturer. The items must be shipped back to the manufacturer Freight Prepaid by the customer. No Freight Collect Shipments will be accepted and the shipments must be insured for the full value of the board. Customer service will provide you with the proper address.

Once the items are received, inspected and found to be in good order, a check will be issued or original credit card will be credited. It is normal to have credits take several days to appear in your account. Please note, returns or exchange may be subject to a 20% restocking fee.

Return Policy

COVID-19Current Status

To our valued customers,

We are open -- all products and lead times listed on the website are accurate. We will continue to monitor the situation and provide updates should anything change.

At OptiMA we are monitoring the latest news about COVID-19. And like many of you, our number one priority is keeping our customers, partners, suppliers and employees safe and healthy. We believe it's important to do our part to help reduce the transmission of COVID-19, while remaining accessible to our customers.

As we diligently follow the guidance and best practices put forth by the Centers for Disease Control and Prevention (CDC) regarding work-from-home practices and daily cleaning routines, we remain online and in operation.

As a US manufacturer we feel prepared to weather this storm and continue to serve our loyal customers in a safe and productive manner.

As always, we look forward to serving you. If you have any questions, please feel free to contact us at info@mywhiteboards.com or 866-366-1500.